Effective Date: 01 Sep 2025

WorkWillow, LLC d/b/a “LoopyList”

  1. Introduction

    Welcome to LoopyList! These Terms of Service (“Terms”) govern your access to and use of the LoopyList platform and related websites, apps, and services (collectively, the “Service”) provided by WorkWillow, LLC d/b/a “LoopyList” (“LoopyList”, “we”, “us”, or “our”). By accessing or using the Service, you agree to these Terms.

  2. Eligibility

    You must be at least 18 years old to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

  3. Account & Security

    You’re responsible for all activity that occurs under your account, keeping your credentials confidential, and promptly notifying us of any unauthorized use. Where available, you agree to use industry best practices (e.g., enabling 2FA).

  4. Acceptable Use

    You agree not to misuse the Service, including but not limited to: violating laws or regulations; uploading malicious code; attempting to reverse-engineer or access non-public areas; or interfering with the integrity or performance of the Service.

  5. Description of Service

    LoopyList is a SaaS platform that helps users create, share, and manage checklists, surveys, inspections, and lightweight workflows. We may improve or change features from time to time. The Service is provided on an “as is” and “as available” basis.

  6. Plans, Usage & Pricing

    LoopyList uses an affordable, usage-based subscription model based on active services, portals, and storage. Examples:

    • You are responsible for monitoring your usage and chosen plan.
    • Services or portals active for ≥ 24 hours in a billing period are considered billable for that period.
    • You may upgrade or downgrade your plan at any time; changes typically take effect immediately and may be prorated.

    We may update plan features, limits, or pricing with notice. If you continue using the Service after changes take effect, you accept the updated terms.

  7. Free Plan

    We may offer a free plan with limited features. We reserve the right to modify or discontinue free offerings at any time.

  8. Billing, Auto-Renewal, Taxes & Cancellation

    Payments are processed by Stripe. By subscribing, you agree to Stripe’s Services Agreement and Privacy Policy.

    • Auto-Renewal: Subscriptions renew automatically at the end of each term unless canceled.
    • Proration: Upgrades may be charged a prorated amount; downgrades may reflect on the next renewal.
    • Taxes: Fees are exclusive of applicable taxes; you’re responsible for paying all taxes and duties.
    • Cancellation: You can cancel anytime in your billing settings; access continues through the end of the paid term.
    • Past Due: We may suspend or limit the Service for non-payment.
  9. Refunds

    Refund requests may be considered on a case-by-case basis at LoopyList’s sole discretion. Unless required by law, fees are non-refundable.

  10. Intellectual Property

    The Service (including software, documentation, designs, trademarks, and branding) is owned by LoopyList and its licensors and is protected by intellectual property laws. Except for rights expressly granted to you to use the Service, no rights are transferred. You may not copy, modify, reverse-engineer, or create derivative works of the Service.

  11. Brand Impersonation & Third-Party Rights

    You may not create, register, or operate any portal, service, or content that misrepresents or infringes third-party trademarks, copyrights, or brand identities (e.g., using names/logos that could imply affiliation or cause confusion). We may remove or suspend infringing content, respond to valid DMCA/takedown requests, and terminate repeat infringers.

  12. Your Content & Responsibility

    You retain ownership of content you submit to the Service. You grant LoopyList a worldwide, non-exclusive license to host, process, transmit, and display your content for the purpose of providing and improving the Service.

    AI Assistance: LoopyList may assist with generating templates or text based on your prompts. You are solely responsible for reviewing, customizing, and validating all outputs and for the legality, accuracy, and suitability of your client-facing content and services.

  13. Privacy, Data Processing & Security

    Your use of the Service is subject to our Privacy Policy (see /privacy.html). We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure, and you use the Service at your own risk.

  14. Availability, Support & Modifications

    We strive to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features at any time. We will use reasonable efforts to notify you of material changes that negatively affect you.

  15. Export & Deletion

    You may be able to export certain data via in-product tools. Upon account closure, we may delete or anonymize your data pursuant to our data retention practices and legal obligations.

  16. Termination

    You may stop using the Service at any time. We may suspend or terminate your access immediately for any violation of these Terms, misuse, non-payment, or to comply with law. Sections that by their nature should survive termination (e.g., IP, disclaimers, limitations of liability, indemnity, dispute resolution) will survive.

  17. Disclaimer

    THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE.

  18. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPYLIST AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR SUBSTITUTE SERVICES; EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO LOOPYLIST FOR THE SERVICE IN THAT PERIOD.

  19. Indemnification

    You will defend, indemnify, and hold harmless LoopyList from and against all third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your content, your misuse of the Service, or your violation of these Terms or applicable law.

  20. Governing Law & Dispute Resolution

    These Terms are governed by the laws of the Commonwealth of Virginia, USA, without regard to conflicts of law principles. The exclusive venue for any dispute arising out of or relating to these Terms or the Service is the state or federal courts located in Virginia, and you consent to personal jurisdiction there.

  21. Changes to Terms

    We may update these Terms from time to time. For material changes, we’ll provide reasonable notice (e.g., by email or in-app notice). Your continued use of the Service after the effective date of changes constitutes acceptance.

  22. Contact

    Questions about these Terms? Email support@workwillow.com.

  23. Acceptance

    By accessing or using the Service, you acknowledge that you’ve read, understood, and agree to be bound by these Terms and any policies referenced herein.