Customer Feedback Survey

Hand drawn image a guage with an arrow

Does this sound familiar?

😭

Low Response Rates

Long, clunky surveys no one wants to finish.

😕

Vague Feedback

Hard to tell what went wrong—or what to fix first.

🧹

Scattered Data

Responses across forms, inboxes, and spreadsheets.

⬇️

No Follow-Through

Insights don’t turn into improvements or callbacks.

This template gives you a short, high-completion customer satisfaction survey you can edit, share, and track—so feedback turns into action.

How LoopyList Makes Surveys Easy

1

Start Fast

Use our proven questions or tweak in seconds.

2

Share Anywhere

Link, embed, or QR—meet your customers where they are.

3

See Results

Track ratings and comments in real time.

4

Close the Loop

Assign follow-ups so feedback becomes improvements.

The Results

📈

Higher Response Rates

Short, mobile-friendly surveys your customers will finish.

🎯

Actionable Insights

Clear scores plus comments so you know what to fix.

🤝

Happier Customers

Follow up fast and turn detractors into fans.

Continuous Improvement

Run the same survey over time and watch scores rise.

Used by Real Businesses

“We launched the LoopyList survey in a day and doubled our response rate. The comments made our next steps obvious.”
— Service Manager, Local Retail

This customer feedback survey template keeps questions short and shareable so you can collect actionable insights and improve service quickly.

Start with this Survey

Modify the text on the left / To get the survey on the right

Frequently Asked Questions

Customer feedback survey FAQ: what it is, ideal length, sharing options, and customization tips.

A short questionnaire that measures satisfaction and collects suggestions so you can improve service quality.

Aim for 2 minutes or less—3 to 6 questions is ideal to maximize completion rates.

Include an overall rating, a service quality question, a likelihood-to-recommend question, and one open-ended prompt for suggestions.

Yes—edit scales, add or remove questions, and adapt wording to your brand voice or location.

Survey Questions

Customer Feedback Survey

Rate your overall experience
{1, 2, 3, 4, 5}
[Customer]

Was our staff friendly and helpful?
{Yes, No}
[Customer]

How satisfied are you with the service quality?
{Poor, Fair, Good, Excellent}
[Customer]

Would you recommend us to friends?
{Yes, No}
[Customer]

#Anything we could improve?
#[Customer]